Frequently Asked Questions
Everything you need to know about your outdoor lifestyle orders.
What is the standard delivery timeframe for orders?
We offer standard shipping within 3-5 working days. Express next-day delivery is also available for orders placed before 2 PM, ensuring you get your gear in time for your next adventure.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply ensure the clothing or footwear is unworn, with original tags attached, and use our online portal to generate a return shipping label.
Are your outdoor jackets waterproof or just water-resistant?
We stock a range of both. Each product description features a technical specification section detailing the hydrostatic head rating, so you can distinguish between showerproof layers and fully waterproof mountain shells.
Do you offer international shipping?
Yes, Newquay Camping ships to most countries worldwide. International delivery rates and times vary by location and are calculated automatically at the checkout stage.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay securely via PayPal, Apple Pay, or Google Pay.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.